Payments & renewals
Wallet deposits, quotes, discounts, taxes, licensing and renewal pricing.
Adding funds
Open Wallet in your account, create a deposit request and use the payment instructions currently shown. Check the receiving account, amount and transfer reference. Do not reuse banking details from an old screenshot if they differ from the current request.
Checking transactions
Review wallet history and transaction status after payment. If your bank account was debited but your wallet has not been credited, send support the transaction reference, amount, time and receipt. Do not transfer again just to resolve the same unreconciled payment.
Quotes before confirmation
The total depends on the plan, term, quantity, additional resources and eligible discounts. VAT and Windows licensing fees, when applicable, appear in the quote. Do not apply one tax or fee rate from an old price list to every account.
Renewal pricing
Renewals use a new quote based on current pricing, configuration and eligible discounts. A coupon used for the initial purchase is not automatically retained for subsequent terms. Review the renewal quote; your previous payment is not a commitment to keep that price indefinitely.
Automatic renewal
You can enable or disable auto-renewal on supported services. Keep sufficient wallet funds and check the result; enabling it does not guarantee success if funds are insufficient or the service is ineligible. Disabling auto-renewal does not cancel remaining service time.
Invoices and reconciliation
Contact support with the order ID and business details to confirm invoice procedures. Account transaction history is not automatically a tax invoice. External transaction fees and processing times require confirmation for the actual payment channel.